As with anything these days, AI Helpdesk is a sought after segment as businesses can start leveraging the ever growing advantages of AI into their real-world experience and AI Chatbots can not only help enhance your customer experience by weaving Helpdesk with its website operations, but also work 24/7, tirelessly. So, here is a comprehensive guide on How to create AI Helpdesk Chatbot with the most up to date information for 2024.

How to create AI Helpdesk Chatbot?
1. Defining Your Chatbot’s Purpose and Audience:
Brainstorming Exercises:
a. List your common customer support issues and categorize them by complexity.
b. Identify frequently asked questions on your website, social media, or emails.
c. Conduct surveys or interviews to understand user needs and expectations for a chatbot.
Audience Persona:
a. Create a persona representing your ideal chatbot user, including demographics, tech savviness, and communication style.
b. This persona will inform the chatbot’s language, tone, and level of technical jargon.
Personality Mapping:
a. Decide on the overall personality of your chatbot: helpful and reassuring, playful and witty, or professional and efficient.
b. Align this personality with your brand image and target audience.