2. Designing the Conversation Flow:
Flowcharting Tools:
a. Use online flowcharting tools like Lucidchart or Draw.io to visually map out the conversation flow.
b. Start with simple greetings and initial questions, progressively branching out based on user responses.
c. Include decision points at key junctures, leading to relevant answers, actions, or escalations.
Scenario Building:
a. Write out sample dialogues for various user scenarios, ensuring logical progression and clear resolution.
b. Test these dialogues with colleagues or friends to identify potential flaws and improve user experience.