4. Training Your Chatbot with Data:
FAQ Aggregation:
a. Compile a comprehensive list of FAQs from existing documentation, support tickets, and online forums.
b. Organize them by category and ensure answers are concise, clear, and actionable.
Knowledge Base Creation:
a. Draft new articles or adapt existing ones for chatbot consumption, using simple language and relevant keywords.
b. Include visuals like screenshots or diagrams to supplement text-based responses.
c. Sample Conversation Scripts:
d. Write realistic dialogues covering various user queries and chatbot responses.
e. Include variations in user language and tone to train the chatbot’s natural language processing (NLP) capabilities.